Vendor FAQ's

Q. Are there any additional fees or commissions?

If you’re using the Goat House (our small event center) for a one-time class or event, a rental fee may apply. However, this cost can be avoided by hosting a consistent class, event, or workshop, or by collaborating with other vendors for customer-centered events. Additionally, there might be a service fee if you require Casper’s assistance for services such as video commercials or creating flyers. Beyond these, apart from the rent and a 17% commission on sold items, there are no additional fees.

Q. What are the marketplace’s operating hours?

Monday: Closed

Tuesday: 11-6PM

Wednesday: 11-6PM

Thursday: 11-6PM**

Friday: 11-6PM

Saturday: 11-6PM

Sunday: 11-4PM

**First Thursday of every Month we are open till 8PM for our Ladies Night Event

Q. Is there storage space available for vendors?

Unfortunately, we do not have storage space available. To keep rental costs reasonable, every available spot in the building is utilized for vendors or events, leaving no extra space for storage.

Q. What amenities are provided for vendors (tables, chairs, display equipment)?

We offer a selection of display pieces to showcase your products effectively. Our team collaborates with you to ensure your items are presented in the most appealing way possible. Additionally, vendors are welcome to bring in their own display pieces as long as they fit within the designated space provided.

Q. Are there specific guidelines for displaying or arranging products?

Feel free to showcase your products in the manner you believe best highlights them within your designated space! We encourage openness to suggestions and creative input from neighboring vendors and our supportive staff.

Q. Is there assistance available for setting up and tearing down booths?

While we do have movers available on select days to aid with larger items, it’s essential to note that vendors are ultimately responsible for their space. If assistance is needed, especially for larger items, we recommend calling ahead to check for helper availability.

Q. What are the rules regarding restocking inventory during operating hours?

Absolutely! We love for our vendors to restock their inventory during operating hours as it often sparks customer interest and engagement. Interactions between vendors and customers enhance the shopping experience, something we highly encourage!

We kindly request vendors to aim to restock within our business hours. However, in case after-hour restocking is necessary, please reach out to our support staff in advance to arrange and confirm their availability to accommodate.

Q. How is payment handled for rental fees or sales?

Q. Are there any restrictions on the types of products that can be sold?

We maintain a clear policy against the sale of products that promote racism or bigotry. As part of our commitment to inclusivity and respect, we expect all vendors to align with this principle. Should there be any disagreement on this policy, we encourage reconsideration of our partnership agreement.

Q. What marketing support or promotional activities does the marketplace provide for vendors?

At Steel Goat Marketplace, we’ve ramped up our marketing efforts to support our over 100 vendors! We leverage social media platforms and produce regular videos, spearheaded by Casper, to shine the spotlight on our vibrant community. Our revamped website now offers blog spaces, encouraging vendors to self-promote—a practice we highly endorse. Additionally, we engage various print media channels. However, our greatest support stems from the collaborative efforts of our vendors, amplified by the incredible word-of-mouth referrals from our valued customers. Every experience at Steel Goat aims to be exceptional, recognizing that satisfied customers are our most effective advocates.

Q. Is there parking available for vendors and customers?

Absolutely! Steel Goat Marketplace offers both upper and lower parking lots on our property. We encourage vendors attending events to utilize the alternate parking lot (located across from the business medical school) to ensure ample parking space for our valued customers.

Q. How does the marketplace handle security for vendor booths and products?

Q. Are there any specific rules or regulations vendors need to adhere to regarding licenses or permits?

At Steel Goat Marketplace, we place trust in our vendors to ensure compliance with all necessary regulations and paperwork associated with their products. For instance, vendors selling food items are expected to have appropriate packaging and labeling in accordance with relevant guidelines.

Q. Are there any opportunities for collaborations or joint events with other vendors?

Collaboration among vendors can be incredibly advantageous for everyone involved! We encourage vendors to connect with fellow members and brainstorm ways to make the most of the Goat House, our versatile event center. Casper, our accommodating liaison, is enthusiastic about maximizing its potential. We urge vendors to explore creative possibilities and craft exciting events that leave a lasting impression on Steel Goat Marketplace

Q. What are the peak seasons or busiest times for the marketplace?

While holiday seasons naturally bring a surge in activity, we’ve noticed increased sales during our hosted events as well. Our team strives to curate special weekend shopping experiences for our valued customers. Imagine the potential—by collaborating with our diverse vendors, Steel Goat Marketplace could become a go-to destination in the Pittsburgh area. It’s about consistently offering customers more than just shopping. Vendors can lead demos on both weekdays and weekends, organize engaging “meet the vendors” events, and more. Creating a unique and immersive experience for our customers is in the hands of our talented vendors!

Q. Is there a point of contact or support available for vendors for questions or assistance during operating hours?

Rest assured, a dedicated member of our staff is readily available during our operating hours to address any queries or concerns. If they are unable to provide an immediate answer, they will promptly guide you on how to access further information. Additionally, you can always make use of the “Ask Casper” button for assistance!